Terms of Service

1. Contracting parties

You, the visitor or customer, are the counterparty. If you act on behalf of a company, you represent that you have authority to bind that entity.

2. Acceptance and incorporation by reference

By accessing the site you agree to these Terms, the Privacy Policy, the Cookie Policy, and the Refund Policy, each as updated from time to time. Placing an order constitutes additional acceptance of price, quantity, and delivery terms displayed at checkout.

3. Age and capacity

You must have legal capacity under the laws applicable to you. Cortena is positioned for adults; we may refuse service if we reasonably believe an order is placed on behalf of a minor without appropriate supervision.

4. Communications and account security

If password-protected areas are introduced, you are responsible for safeguarding credentials and for all activity conducted through your account until you notify us of compromise.

5. Product information and regulatory status

Cortena is marketed as a food supplement. Website copy is informational and may contain typographical errors. The label affixed to the physical product prevails in case of discrepancy. Nothing herein constitutes medical advice.

6. Offers, pricing, and order acceptance

Displayed prices include VAT where legally required unless stated otherwise. We may decline orders affected by obvious mispricing, stockouts, export restrictions, or suspected fraudulent patterns. A contract forms when we send dispatch confirmation, not when the basket is submitted.

7. Payment processing

Payments are handled by certified payment service providers. We do not store full payment card numbers on our servers. Chargebacks initiated without prior contact may lead to account review.

8. Title and risk of loss

Title passes upon full payment. Risk of loss transfers according to the Incoterm or carrier terms stated in your shipping confirmation.

9. Acceptable use standards

You agree not to probe, scan, or test vulnerabilities without authorisation; not to overload infrastructure; not to harvest personal data of other users; and not to transmit unlawful, harassing, or deceptive content through our forms.

10. Intellectual property

Trademarks, trade dress, photography, copy, layout, and software remain the property of the controller or licensors. No licence is granted except the limited right to browse and print copies for personal, non-commercial reference.

11. User suggestions

If you submit ideas or feedback, you grant us a perpetual, royalty-free licence to use them without obligation of confidentiality unless a separate NDA governs the exchange.

12. Warranty disclaimer

Except where mandatory law provides otherwise, the site and products are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement beyond statutory consumer guarantees.

13. Limitation of liability

To the extent permitted by Danish law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, goodwill, or data. Aggregate liability arising from these terms is capped at the amount you paid for the transaction giving rise to the claim during the twelve months preceding the event, except in cases of intent or gross negligence.

14. Indemnity

You agree to indemnify us against third-party claims stemming from your misuse of the site, violation of these terms, or infringement of third-party rights, subject to the right to assume defence at our expense.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil unrest, pandemic measures, labour disputes, or telecommunications failures.

16. Governing law

These terms are governed by the laws of Denmark, without regard to conflict-of-law rules that would refer to another jurisdiction.

17. Dispute resolution and venue

Consumers may bring proceedings in the courts of their residence where EU or national law so mandates. Otherwise, exclusive venue lies with the courts of Copenhagen, Denmark. The European Online Dispute Resolution platform remains available for cross-border consumer disputes.

18. Severability

If a provision is held unenforceable, the remaining provisions continue in full force and effect, and the invalid clause will be modified to the minimum extent necessary.

19. Entire agreement

These documents supersede prior oral or written understandings concerning the same subject matter unless a signed agreement explicitly states otherwise.

20. Legal notices

Send formal notices to the postal address above or to the email inbox with read-receipt requested. Operational questions may use the same email without formal service effect.

21. Advertising, platforms, and truthful presentation

Website and product descriptions follow EU and Danish requirements for food information and fair trading where they apply to us. Cortena is presented as a food supplement, not a medicine. We do not authorize partners or affiliates to add disease claims, before-and-after imagery, guaranteed results, fake reviews, or disguised pricing.

Paid advertising through third parties (including search or social platforms) must respect those platforms’ policies and local law. You are responsible for your own ad creatives; we may object to uses that misrepresent the product or the seller.